Treatment & Cancellation Policy

At Aesthetic Boutique, your safety, comfort and treatment experience are our priority. Please read this Treatment & Cancellation Policy carefully before making an appointment.

By booking an appointment, you confirm that you have read, understood and agreed to these terms.

Appointments & Booking

All appointments must be booked in advance through our online booking system, by telephone, email or other approved booking method.

When booking, you may be asked to provide relevant personal and medical information to help us determine whether the requested treatment is appropriate and safe for you.

Certain treatments may require a consultation before treatment can be carried out. A consultation does not guarantee that treatment will be provided. Treatment will only proceed when it is considered clinically appropriate and safe.

Appointments are reserved specifically for you. Please provide accurate contact and medical information when booking.

£30 Deposit

A £30 deposit is required to secure your appointment. The deposit will be deducted from the final cost of your treatment.

Your appointment is not confirmed until the required deposit has been received.

If you cancel or reschedule with at least 48 hours’ notice, your deposit may be transferred to a new appointment, subject to availability and the terms of this policy.

If you cancel with less than 48 hours’ notice or fail to attend your appointment, the £30 deposit will normally be retained to cover the loss of the reserved appointment.

Where exceptional circumstances apply, we may consider the situation individually and, at our discretion, offer a transfer of the deposit.

Cancellation & Rescheduling

We require a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice may result in the loss of your deposit.

Failure to attend an appointment without prior notice will be treated as a no-show, and the deposit will normally be retained.

Repeated late cancellations or missed appointments may require a larger payment or full treatment payment in advance before another appointment can be booked.

If we are able to fill your cancelled appointment with another client, we may, at our discretion, transfer your deposit to a future appointment.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, your treatment time may need to be shortened to avoid affecting other clients.

If you arrive more than 15 minutes late, we may need to treat the appointment as cancelled or reschedule it.

Where an appointment is rescheduled because of significant lateness, the original deposit may be retained and a new deposit may be required.

Medical Eligibility & Disclosure

Your safety is our highest priority.

You must provide complete and accurate information about your medical history, allergies, medications, previous aesthetic treatments, pregnancy or breastfeeding status, and any relevant health conditions.

Treatment may be postponed or refused if we believe it is not clinically appropriate or safe to proceed.

This may include, but is not limited to, pregnancy or breastfeeding where treatment is unsuitable, active infection, significant inflammation, cold sores, open wounds, recent dental procedures, significant sunburn, certain medications, or other medical circumstances that may increase the risk of complications.

If treatment cannot proceed because relevant information was not disclosed before your appointment, the cancellation terms may apply.

Please contact us before attending if you are unsure whether a recent treatment, medication, illness or medical condition may affect your eligibility.

Treatment Suitability & Clinical Decisions

We reserve the right to decline or postpone treatment where, in our professional judgement, treatment is unsuitable, unsafe or unlikely to achieve an appropriate outcome.

The final treatment plan, product selection, dosage and treatment area will be determined following an appropriate assessment and consultation.

A client request does not automatically mean that a treatment will be recommended or performed.

Treatment Results & Expectations

Aesthetic treatments can produce different results for different individuals. Outcomes cannot be guaranteed.

Results may depend on factors including age, skin condition, anatomy, lifestyle, previous treatments, metabolism, aftercare and individual response.

Where appropriate, further treatment or maintenance may be recommended, but this does not constitute a guarantee of a particular result.

Refunds

Once treatment has been provided, refunds are not normally available simply because a client is dissatisfied with the aesthetic result, where the treatment has been carried out appropriately and in accordance with the agreed treatment plan.

If you have a concern following treatment, please contact us as soon as possible so that we can assess the situation and discuss appropriate next steps.

Any refund or compensation will be considered in accordance with applicable consumer law and the individual circumstances.

Emergency & Unexpected Circumstances

If you need to cancel because of an unexpected emergency or serious unforeseen circumstance, please contact us as soon as possible.

We understand that genuine emergencies can occur and will consider exceptional circumstances reasonably and on an individual basis.

Changes to Appointments

We reserve the right to change or cancel an appointment where necessary, including where there are clinical, safety, staffing or unforeseen circumstances that prevent treatment from being provided appropriately.

If we need to cancel an appointment and have not provided the treatment, any applicable deposit paid for that appointment will be offered for transfer to another appointment or refunded, as appropriate.

Contact

If you need to cancel, reschedule, or discuss your appointment, please contact us as soon as possible using the contact details provided at the time of booking.

By confirming your appointment, you acknowledge that you have read and accepted this Treatment & Cancellation Policy.